REFUND POLICY

1. Return Eligibility We accept returns within 1 days of delivery, provided the following conditions are met:

• The saree is unused, unwashed, and in its original condition

• All original tags and packaging are intact

• The item is not from our sale, customised, or limited edition collections

2. Non-Returnable Items The following items are not eligible for return or exchange:

• Sale or discounted items

• Customised or made-to-order sarees

• Items that have been used, washed, or altered

• Gift cards

3. How to Initiate a Return To initiate a return, please contact us at eyznsaree@gmail.com within 1 days of receiving your order. Include your order number, reason for return, and clear photographs of the product. Our team will review your request and respond within 2-4 business days.

4. A Note on Handwoven Products Each EYZN saree is handwoven in-house from pure Kota Doria fabric. Slight variations in weave, texture, or colour are an inherent characteristic of handcrafted textiles and are not considered defects. We encourage you to embrace these nuances as the mark of something truly made by hand.

5. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 2-4 business days to your original payment method. Shipping charges are non-refundable unless the return is due to a defect or an error on our part.

6. Exchanges We offer exchanges for a different size, colour, or design subject to availability. To request an exchange, please follow the same process as a return and mention your preferred replacement at the time of contacting us.

7. Defective or Incorrect Items If you have received a defective or incorrect item, please contact us at eyznsaree@gmail.com within 24 hours of delivery with your order number and photographs. We will arrange a replacement or full refund at no additional cost to you.

8. Return Shipping Return shipping costs are to be borne by the customer unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method as EYZN is not responsible for returns lost in transit.

9. Contact Us For any refund or return related queries, please reach out to us at eyznsaree@gmail.com or [Phone Number]. We are always happy to help.